Kolofix. A data-based story

Alena Červenková

​​​Cycling has always been popular in the Czech Republic. Over one in three Czechs enjoy the sport, and that number is only growing. Despite this popularity, however, most people only think about bicycle maintenance when winter is over and it’s time to pull the bikes out again. Suddenly bike repair shops are flooded with customers and booked solid for two months, which can sound like an eternity when the sun is shining right now.

But what if someone offered short wait times and a technician who comes to you? That is exactly what Kolofix does. This successful Czech bike repair chain proves how technology and digitization can bring benefits in perhaps unexpected areas. The digitized Kolofix reservation system was created by a development team from Cleverlance. Customers go to the Kolofix website or app and choose the service they need and the branch they prefer. They can either take the bicycle in themselves, have a Kolofix employee come pick it up, or request a technician to come and do the repair offsite. Kolofix’s mobile repair shop can go to customers anywhere.

The reservation system gives customers a set time, date and price according to the service price list. The system instantly connects customers with a technician and checks for spare part availability, which significantly cuts down wait times and ensures that customers pay the same price for the same service each time.​

The reservation app is highly effective and successful in its field. Even the global pandemic has not slowed the extraordinary interest in this fusion of the digital and sports world, and the company is currently planning to expand to Slovakia. Those plans have been put on hold for the moment, however, due to the shortage in bicycle parts currently affecting the entire cycling world.

#case-studies; #business